Cancellation Policy
Flight cancellations by Airlines or schedule changes
Third-party suppliers like airline companies, hotel owners, and car rental owners have their terms and conditions. We are not responsible for the changes that they make in their offered prices or schedules.
Airline companies can change the flight schedules i.e. their departure time and date because of bad weather or any other emergency. We do not hold any responsibility in such cases. We suggest you keep checking the airline updates from time to time before your planned departure date.
But yes, we will inform you about the changed schedule and the new departure details as soon as we get to know about them.
Cancellation and Refund Policy
Flight Blue supports a very flexible cancellation and refund policy. We mention our conditions for cancellations and refunds during the bookings only. So for emergencies, you need to request the cancellation according to those conditions only.
You need to contact our customer care executives to request the cancellation and tell them the reason, if possible. They will start the required procedure and inform you about the estimated time of processing.
Some of our flight bookings, car rental packages, discount packages, and service charges are non-refundable. So, you would have to check for the refundable deals while making the bookings only.
Conditions for acceptance of refund requests: We have the following conditions on cancellation and refund requests
- Your chosen package or flight bookings should come under refundable deals.
You need to wait for the cancellation and refund proceedings after requesting the same. We cannot be sure about the time of processing your request. But we can promise to take the minimum possible time.
The entire refund-request processing takes place in the following steps
Email notifications: Once you have requested a refund, our customer care executives will start the proceedings. You will be officially notified about your request through an email. This email won’t give any guarantee for your refund. This will just be an official acceptance of the request.
Conversing with the suppliers: After emailing you, our teams start conversing with the suppliers. These suppliers include airline companies, car rental centres, hotels, airport lounges, and other dealers. All these suppliers have their own conditions for refund claims. In case your requests satisfy their conditions, they will agree to them. Afterwards, we will notify you about their decisions.
Non-refundable service charges- We don’t refund the service charges applied during the reservation or flight bookings.
Patience matters: Once the suppliers accept your refund requests, they might take some time to make the transactions. So you need to be patient during that time. Moreover, they might charge you a refund penalty also.
Estimated time for the money transfer- You might receive your refund amount within 3-6 weeks of placing the request.
Charges for processing refund requests
We charge some extra fees for processing refund requests. After the fee payment, the refund requests are processed forward to the suppliers. In case the suppliers agree to make the refund transactions, then you will be charged. But if the suppliers deny your refund requests, your refund processing fees will be returned. Please note that we will return the refund processing fees but not the service fees charged for the original reservation or ticket booking.
Confidentiality Policy- We suggest you maintain full confidentiality about your e-ticket details and the booking account information. Sharing your ticket details with any third party may result in any misuse and other illegal practices. In such situations, Flight Blue won’t be responsible for any loss. The account holder and the third party making the misuse would be held completely responsible for the losses.
Even if the third party uses your e-ticket details and requests for cancellation, we won’t be responsible for your losses. We also don’t guarantee any refunds for such cancellations.
Our right to cancel your bookings-
We expect complete accuracy of the information provided by you. In case of any fake documents or wrong information found during the booking or ticketing procedure, we have full rights to cancel your bookings.
We don’t even promise any refunds for such cancellations. This is the reason that we suggest you provide only genuine and accurate information during the booking procedures.